We have collected some frequently asked questions and added them to this page. If however, you still have questions, then please don't hesitate to contact us.
Click on a question to show the answer:
- How long before my wedding can I book my stationery?
- You can book you stationery up to 18 months in advance. The earlier you book the better so that we can book you into our design diary.
- I have seen a design I like on your website but can I change the colours to suit my colour scheme?
- The colours featured on our website are simply colour option ideas. If you would like a different colour combination please let us know and I’m sure we will be able to accommodate it.
- I want different wording than is on the invitation of my chosen design.
- We can alter the wording on all invitations to suit your wedding.
- Can I choose my font?
- We pre select a font that we feel best suits the design that you have chosen. But if you would like a specific font please let us know and we will see if we can accommodate it.
- How long before the wedding should I send out Save the Date cards?
- Save the Date cards are especially useful if you are getting married abroad or at a busy time as they give guests advance warning of you wedding date. They are usually sent out 9-12 months before your wedding date.
- How long will my order take?
- Your order can take up to 12 weeks from order to delivery. However we can try to accommodate tight time schedules if we have space in our design diary.
- What should I order?
- You need to order one wedding/evening invitation, RSVP and Save The Date per couple/family or single person. One Order of Service/Day per person but if you budget is tight you can order one per couple. Each person will need a place card for seating arrangements. You may want to consider ordering Menus, one or two for each table. Also consider sending out Thankyou cards to match your stationery, again one per couple/family or single person. We suggest that you order a few more than you need in case you make any mistakes and also to cater for changes to your guest list.
- Is there a minimum order?
- No we don’t have a minimum order we supply to all weddings no matter how big or small.
- When should I send out my invitations?
- You should send out your invitations preferably 8-12 weeks before the wedding date. It needs to be this long as you need to give people enough time to be able to reply.
- We are having a civil ceremony so we don’t want a formal Order of Service, is there an alternative?
- Yes, if you are having a civil ceremony we suggest a less formal Order of the Day. If you require an Order of the Day instead of an Order of Service please let us know when ordering in the special instructions box on the order information sheet.
- Can I return my order if it has been delivered and get my money back?
- As each item of stationery is handmade to suit your wedding with your specific text and colour requirements we unfortunately cannot offer refunds or exchanges once work has commenced on your order.
- What payment methods do you accept?
- We accept cheques made payable to 'Dinkie Dynamo' you can also pay through our website using paypal.
- How will my order be delivered?
- You can choose to have your order delivered by Royal Mail Special Delivery or Royal Mail Recorded Delivery. Royal Mail Special Delivery is a guaranteed next day service and is also tracked and traced throughout the delivery process for added piece of mind.
Royal Mail Recorded Delivery is not tracked and traced.
Special Delivery will be charged at £20 per despatch. Recorded Delivery will be charged at £10 per despatch.
Both options will require a signature on delivery. You can choose to have your order delivered to a different address from the billing address. This could be a work address for example.
Orders over £400 will receive one Special Delivery despatch.
- How can I order a sample?
- Firstly, choose the design you would like to see a sample of from our website. Then click on sample in the navigation bar at the top. This takes you to a section where you can order your sample in your chosen colour.
- I am having difficulty placing an order or requesting a sample online.
- If you are having any difficulties at all when placing an order or requesting a sample please send an email to sara@dinkiedynamo.co.uk or call us on 01924 416922 and we will take your order by phone. If our lines are busy please leave a message on our answerphone and we will get back to you.
- Do you do tableplans?
- Yes we do tableplans to order and to match your chosen stationery. They are £75 each.
- Do you print guest names on place cards?
- Yes we print guest names on your place cards. This is included in the price.
- Do you print guest names on invitations?
- Yes we can print guest names on your invitations. This is 20p extra per invitation.
- Are envelopes included in the price?
- White envelopes are included with our stationery unless otherwise stated. If you would prefer a different colour envelope please let us know and we will see if we can accommodate this although there may be an extra charge.
- Will my card details be secure?
- Yes. All card transactions are handled by PayPal through a secure server connection. We receive notification of your payment from PayPal and therefore will never see your full card number. Look out for the padlock icon in your web browser for confirmation that your connection is secure.